Seasafe - Reporting a bug

Reporting a bug

To submit your bug report, please fill in all the fields below, then click the "Submit" button at the bottom of the page.

Some Important Notes Before You Submit Your Report
    To assist us in isolating the problem, we ask that you submit a reproducible test case or the exact steps to reproduce the failure. If the problem is not 100% reproducible from the information provided below, please let us know.
    We will consider all reproducible bug reports and work on documenting them. However, we are not able to guarantee that any one problem will be resolved in any specific version of a SEASAFE product.
    Reports received through this page by clients with a support contract with Seasafe will receive a direct response. All other reports will be logged but we do not guarantee that correspondence will be entered into, in such case, if the problem you are reporting requires direct one-to-one support from SEASAFE or if you require a response or resolution, please contact us regarding obtaining technical support.
    Fields marked red must be completed.

Problem Description: Title: Product Version: Problem Type: Reproducible? Project files to reproduce the problem: IMPORTANT: if possible, please email the SEASAFE or PLF input files needed to reproduce the ship/rig project on our computer to . These files can be found in the project directory. For ship projects, we will need the LINES and VOLUME input files (for example, lines.in and volume.in) and the GSTAB GDB database file (projectname.gdb). For PLF projects, we will need the PLFDEF and PLFWND input files and the GSTAB GDB database file (projectname.gdb). Please check the box below if you are sending the files I am sending the project files needed to reproduce the problem to If you have any further questions about sending the input files or any other support issue, please phone our support line on +441980863081. In the space below, please provide the following: The steps needed to reproduce the problem you experienced What you expected to happen and what actually happened The exact text of any error message you received, if any

System Configuration:

Operating System:
Computer Model:
Memory (Mb of RAM):
CPU Type:
CPU Speed:
Available Disk Space:
Please describe in detail any additional information about your machine which seems relevant to the problem. This might include network type, or any recent changes made to your hardware or software configuration (printer, video card, etc.,):
User & Company Details:
Please tell us how we can contact you if you expect a reply and in case we need more information:
Name:
Company:
Address:
Telephone:
Fax:
E-mail:

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Problem Description:

System Configuration:

User & Company Details: